Building Cultural Intelligence (CQ)
NINE MEGASKILLS
by Richard D. Bucher, Diversity Educator and Consultant
Contributing author:  Patricia L. Bucher

TABLE OF CONTENTS

Chapter One - Cultural Intelligence (CQ): An Overview

• Performance Skills
• Changing Realities
• Culture: Differences and Similarities
• Understanding Cultural Intelligence
•      initial Self-assessment
• Understanding the Importance of Cultural Intelligence
• Identifying Nine Megaskills
• Understanding the Bottom-line Importance of Cultural Intelligence
• Cultural Intelligence Myths
• Identifying Three Key Strategies for Developing Cultural Intelligence
•    #1 Assessing My Cultural Intelligence
•    #2 Taking Responsibility for My Learning
•    #3 Optimizing My Leaning
• A Look Back: I Have Learned

Chapter Two - CQ Megaskill: Understanding My Cultural Identity

• Performance Skills
• Introduction
• What is Cultural Identity?
• Individualistic and Collectivistic Views
• The Importance of Ethnicity
• Understanding the Complexity of Cultural Identity
• Understanding Cultural Identity Development
• Understanding Why Cultural Identity Matters
• Being Aware of My “Cultural Silo”
• Having Knowledge of Key Cultural Identity Issues
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Three - CQ Megaskill: Checking Cultural Lenses

• Performance Skills
• Introduction
• The Nature of Culture
• Subcultures
• Organizational Culture
• Adjusting My Cultural Lenses at Work
• Understanding the Impact of Cultural Lenses
• Becoming Aware of Our Own Culture
• Recognizing the Consequences of Cultural Encapsulation
• Identifying Different Cultural Truths
• Making Cultural Adjustments
• Seeing and Appreciating Commonalities
• Respecting a Variety of Cultural Lenses
• Critically Evaluating Assumptions
• Understanding the Limitations of the Golden Rule
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Four - CQ Megaskill: Global Consciousness

• Performance Skills
• Introduction
• Understanding Globalization
• What Is Global Consciousness?
• Increasing Awareness of Cultural Differences
• Questioning Assumptions
• Becoming a Global Communicator
• Recognizing Ethnocentrism
• Practicing Critical Cultural Relativism
• Showing Respect for Diverse World Views
• Optimizing Global Teamwork
• Creating Global Websites
• Minimizing Culture Shock
• Doing Your Homework
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Five - CQ Megaskill: Shifting Perspectives

• Performance Skills
• Introduction
• Taking the Role of the Other
• Shifting Cultural Perspectives
• The Cultural Dimension of Emotions
• EQ
• Sensitivity to the Other
• Showing We Are Trying To Understand
• Awareness of History
• Listening and Responding Effectively
• Developing Multiple Consciousness
• Interpreting Symbols
• Stepping Outside of Our Comfort Zones
• Applying Ethnorelative Ethics
• Getting Up Close and Personal
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Six - CQ Megaskill: Intercultural Communication

• Performance Skills:
• Introduction
• The Process of Communication
• Recognizing Different Forms of Nonverbal Communication
• Understanding Communication Styles
• The Nature of Intercultural Communication
• Evaluating Our Skills
• Recognizing Cultural Misunderstandings
• Avoiding Barriers to Understanding
• Learning to Listen
• Tuning Into Conversational Gender Gaps
• Multilingual Skills
• Using Electronic Communication Effectively
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Seven - CQ Megaskill: Managing Cross-Cultural Conflict

• Performance Skills
• Introduction
• The Meaning of Conflict
• Conflict Management
• Cross-Cultural Conflict
• The Dynamics of Cross-Cultural Conflict
• Knowing Ourselves First
• Examining the Cultural Context
• Acknowledging Differences without Stereotyping
• Seeking Culturally Relevant Information
• Understanding Communication Styles
• Avoiding Ritual Conversations
• Seeing Conflict as an Opportunity
• Achieving a Win-Win Solution
• Responding Effectively to Cross-Cultural Conflict
• Responding Effectively to Micro-Aggressions
• Other Things to Keep In Mind
• Self-Assessing
• Recognizing the Costs of Conflict Mismanagement
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Eight - CQ Megaskill: Multicultural Teaming

• Performance Skills
• Introduction
• Teaming – Relationships and Tasks
• The Cultural Context of Teams
• The Importance of Trust
• Promoting Teamwork in Virtual Settings
• Using Cultural Differences and Similarities as Assets
• Recognizing and Responding to Fault Lines
• Understanding How a Team Develops
• Anticipating Cultural Differences
• Decentering and Recentering
• Building a High-Performance Multicultural Team
• Holding Ourselves Accountable
• Promoting Inclusion
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Nine - CQ Megaskill: Managing Bias

• Performance Skills:
• Introduction
• Types of Bias
• Understanding the Nature of Prejudice and Stereotypes
• Distinguishing Between Stereotypes and Generalizations
• Becoming Aware of Personal Bias
• Understanding the Dynamics of Bias
• Hiding Feelings
• When Bias Leaks Out
• What is Discrimination?
• Recognizing The Many Faces of Discrimination
• Perceptions of Discrimination
• Experiencing Discrimination
• Responding to Bias Effectively
• Unlearning Personal Bias
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)

Chapter Ten -CQ Megaskill: Understanding the Dynamics of Power

• Performance Skills
• Introduction
• Understanding the Nature of Power
• Perceptions of Power
• Culture of Power
• Power Distance
• Tuning Into Our Power
• Privileges: Earned and Unearned
• Recognizing Privileges
• The Invisibility of Privilege
• Identifying Our Minority and Majority Statuses
• Understanding the Repercussions of Power
• Treating People with Respect
• Stereotypes and Feelings of Guilt
• The Bottom Line
• A Look Back: I Have Learned
• Individual Action Plan (IAP)